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Accessibility

We aim to make every guests’ stay comfortable & enjoyable and are happy to assist with any specific requirements. For information on getting here, dining, choosing a room to suit your needs and arranging any special assistance, please download our Accessible Guidelines. We are proud to promote our new website which scores 100% on W3 Access Guidelines. If you choose to print any information for our website, it will auto-update to be printer-friendly! To download a copy of our accessible guidelines visit our About Us page

Loss of or Damage to Guests’ Property

Under the Hotel Proprietors Act 1956, a hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due fault of the proprietor or staff of the hotel. This liability however:-

  • Extends only to the property of guests who have engaged sleeping accommodation at the hotel;
  • Is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited or offered for deposit for safe custody;
  • Does not cover motor cars or other vehicles of any kind or any property left in them or horses or live animals. This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel in any particular case.

Reservations

Reservation A guarantee of payment is required for every hotel reservation taken. This can be a credit or debit card, confirmation of payment by company email (with payment details) or booking made to a company account. Credit or debit card details are used to guarantee the reservation in order that payment be taken in the event of a non-arrival or cancellation after 4pm on the day of arrival. If credit or debit card details cannot be provided on booking, the reservation will not be made.

Check In

It is a legal requirement for all guests to complete a registration card on check in, with full name (both names if 2 guests in room), address, phone number and signature. This information is stored in accordance with the Data Protection Act (1998). On check in, a credit card pre authorisation will be requested from all guests. This is a hold on the funds and is not a payment and allows the guest to charge food & drink and sundry items to their account. Full payment will be taken on check out. If a credit card is not provided then payment for the accommodation will be taken on check in via the following methods: If the guest wishes to use a debit card, then payment will be taken for the total accommodation and will also allow the guest to charge food & drink and sundry items to their account. If the guest wishes to pay cash on arrival, a photocopy of a valid photo ID will be requested. If the guest cannot provide a valid photo ID they will be refused accommodation. Cash paying guests will not be able to charge any items to their room. Cash payments without credit card pre authorisation will not be accepted for executive or deluxe room reservations. For walk in guests after 11pm without a prior reservation, payment by credit or debit card will be taken on check in. Cash payments for walk in guests will not be accepted after 11pm. Cheques are not accepted.

Gratuities and Service Charges

Any contribution left as a service charge or tip at the Waterfront Hotel and Venue & Prego Restaurant is distributed to staff members; no deductions are taken by the company. A service charge / tip is a reward for the whole team, all of whom help to create your great experience.

As a company policy an Optional Service charge of 10% is added to bookings of 6 or more. It is at the customers’ discretion to make a contribution.

Piattini, Like and Share Competition

  • The winner will be chosen at random from the list of profiles who have liked and or shared the Piattini post on Twitter, Facebook or Instagram
  • The winner will be selected on Wednesday 1st February 2017.
  • Competition prize; Eight Piattini dishes and a bottle of prosecco.
  • The prize can be redeemed any lunch time when the Piattini menu is available Monday - Saturday, subject to availability.
  • A voucher will be issued by post to the winner, which in return can be exchanged for the winning prize.
  • The voucher will have 4 months’ validity from the date of issue.
  • The voucher must be mentioned at the time of booking
  • Voucher to be presented when dining
  • Additional items can be ordered when dining, these will be added to the bill to be paid by the customer.
  • When ordering sharing dishes for two people this will counted as two dishes

January Sale

  • Stay one night & receive the second consecutive night free
  • Offer available Fridays, Saturdays and Sundays throughout January 2017
  • Available from Friday 6th January – Sunday 5th February 2017
  • Bookings must be made direct with the Waterfront Hotel reception team via phone or email.
  • Subject to availability
  • Must quote January Sale this offer will not be added automatically
  • Management reserves the right to withdraw this offer at anytime
  • Only available for new bookings
  • First night full price and second consecutive night free of charge

T: 01484 715566 E: info@waterfronthotelandvenue.co.uk

Prego Restaurant January Sale

  • 20% discount off your restaurant/cafe bar bill throughout January
  • Discount will be applied to the whole bill, food and drinks included
  • Show this post when requesting your bill to redeem the offer
  • Offer available from Friday 6th January 5pm - Tuesday 31st January inclusive.
  • Excluding Saturday evenings between 5-10pm. All other times for the cafe bar and restaurant are included in the offer.
  • All menus included except Party, Celebration and Cocktail packages
  • One offer per booking/table
  • You are not required to book in advance but it is advised
  • Management reserve the right to withdraw this offer at any time
  • Not redeemable on private functions