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Accessibility

We aim to make every guests’ stay comfortable & enjoyable and are happy to assist with any specific requirements. For information on getting here, dining, choosing a room to suit your needs and arranging any special assistance, please download our Accessible Guidelines. We are proud to promote our new website which scores 100% on W3 Access Guidelines. If you choose to print any information for our website, it will auto-update to be printer-friendly! To download a copy of our accessible guidelines visit our About Us page

Loss of or Damage to Guests’ Property

Under the Hotel Proprietors Act 1956, a hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due fault of the proprietor or staff of the hotel. This liability however:-

  • Extends only to the property of guests who have engaged sleeping accommodation at the hotel;
  • Is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited or offered for deposit for safe custody;
  • Does not cover motor cars or other vehicles of any kind or any property left in them or horses or live animals. This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel in any particular case.

Reservations

Reservation A guarantee of payment is required for every hotel reservation taken. This can be a credit or debit card, confirmation of payment by company email (with payment details) or booking made to a company account. Credit or debit card details are used to guarantee the reservation in order that payment be taken in the event of a non-arrival or cancellation after 4pm on the day of arrival. If credit or debit card details cannot be provided on booking, the reservation will not be made.

Check In

It is a legal requirement for all guests to complete a registration card on check in, with full name (both names if 2 guests in room), address, phone number and signature. This information is stored in accordance with the Data Protection Act (1998). On check in, a credit card pre authorisation will be requested from all guests. This is a hold on the funds and is not a payment and allows the guest to charge food & drink and sundry items to their account. Full payment will be taken on check out. If a credit card is not provided then payment for the accommodation will be taken on check in via the following methods: If the guest wishes to use a debit card, then payment will be taken for the total accommodation and will also allow the guest to charge food & drink and sundry items to their account. If the guest wishes to pay cash on arrival, a photocopy of a valid photo ID will be requested. If the guest cannot provide a valid photo ID they will be refused accommodation. Cash paying guests will not be able to charge any items to their room. Cash payments without credit card pre authorisation will not be accepted for executive or deluxe room reservations. For walk in guests after 11pm without a prior reservation, payment by credit or debit card will be taken on check in. Cash payments for walk in guests will not be accepted after 11pm. Cheques are not accepted.

Gratuities and Service Charges

Any contribution left as a service charge or tip at the Waterfront Hotel and Venue & Prego Restaurant is distributed to staff members; no deductions are taken by the company. A service charge / tip is a reward for the whole team, all of whom help to create your great experience.

As a company policy an Optional Service charge of 10% is added to bookings of 6 or more. It is at the customers’ discretion to make a contribution.

Social Media Competition

  • The winner will be chosen at random from the list of profiles who have liked and or shared the Competition post on Twitter, Facebook or Instagram
  • The winner will be selected on Friday 1st November 2017.
  • Competition prize; Two Early Bird Menus and a bottle of prosecco or house wine.
  • The prize can be redeemed within Early Bird hours.
  • A voucher will be issued by post to the winner wish is to be used to redeem prize
  • The voucher will have 4 months’ validity from the date of issue.
  • The voucher must be mentioned at the time of booking
  • Voucher to be presented when dining
  • Early Bird prixe to be redeemed within Early Bird times - see our restaurant page for more info
  • Additional items can be ordered when dining, these will be added to the bill to be paid by the customer.